If you are using a Mesh WiFi network, check security settings and make sure Ad Blocker is not enabled.You will need to test adjusting settings until you find the one that is blocking ads.If you can, it indicates the issue is being caused by settings on your WiFi network.

Check if you can access 10 play on a different device, on a different network, such as Mobile data.

Check any security tools that are running on the device that is not allowing 10 play until you find the one that is blocking ads.If you can, it indicates the issue is at operating system level.

Check if you can access 10 play on a different device, but the same WiFi network.

Test turning off any extensions in your browser of choice until the you find the one that is blocking ads.

Double check you've turned off browser ad blocking settings.

If you can, it indicates the issue is browser related.

Check if you can access 10 play in a different browser.

We recommend starting with any extensions that are security related.

You will need to test turning off each extension and seeing if you can watch 10 play.

If you can, an extension in your browser is likely causing the issue.

Check if you can access 10 play in an incognito window.

Check that your browser is not blocking ads (instructions on how to do this for supported browsers are below).

How delete ad blocker google chrome